I hadn't realized that "fallback to standard mailgate" meant "simple creation procedure was used with all commands ignored".
Maybe that was the problem here. Would it make sense to change that message a little bit and make it easier to understand? Best regards, Aline On Sat, Oct 22, 2011 at 9:10 AM, Ruslan Zakirov <[email protected]>wrote: > What's misleading? Message with commands applied failed, simple creation > procedure was used with all commands ignored. I don't remember, but probably > an option exists to avoid fallback. What do you expect to happen when > commands are invalid? > > Regards, Ruslan. From phone. > 22.10.2011 0:19 пользователь "Aline Guedes" <[email protected]> > написал: > >> Hello, >> >> I am using the plugin CommandByMail on RT 4.0.2 and I when I try to open a >> ticket with status "Stalled", I get an email with the following error >> message: >> >> "Couldn't create ticket from message with commands, fallback to standard >> mailgate. >> >> Error: New tickets can not have status 'stalled' in this queue." >> >> The error message is misleading - the ticket is created, but with status >> "New" instead of "Stalled". I am not sure if this is a problem on the plugin >> though - the plugin expects that a new ticket id is returned by the sub >> "Create" at lib/RT/Ticket.pm when ticket creation was successful. The sub >> doesn't return the ticket id on this case though. Is this considered to be a >> bug? >> >> Best regards, >> Aline >> >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Washington DC, USA -- October 31 & November 1, 2011 >> * Barcelona, Spain -- November 28 & 29, 2011 >> >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
