These are the options we use in our config: # --- # More about requestor # ---
Set($MoreAboutRequestorTicketList, "Active"); Set($MoreAboutRequestorExtraInfo, "EmailAddress WorkPhone MobilePhone"); Set($MoreAboutRequestorGroupsLimit, undef); Set($ShowMoreAboutPrivilegedUsers, 1); These options enforce that the about requestor box is always shown, also for privileged users. That it initially shows the Active tickets of a user and that it hides the groups that a user belongs to (we don't really want to show such information there). Additionally we want to see the requestors E-mail adres, Work phone number and Mobile phone number in the more about requestor box. Hope this helps. -- Bart 2011/11/2 Kevin Falcone <[email protected]> > On Wed, Nov 02, 2011 at 03:36:31PM +0000, Giuseppe Sollazzo wrote: > > > > I'd like to have info about the requestor on the ticket display page - > > things like telephone number, e-mail, etc. > > I've read there is a "Requestor Info Box", but I can't find much about > it. > > > > Is it an option for what I'm trying to achieve - or is there any other > > best practice to follow? > > Start with > $ grep MoreAbout etc/RT_Config.pm > =item C<$ShowMoreAboutPrivilegedUsers> > Set($ShowMoreAboutPrivilegedUsers, 0); > =item C<$MoreAboutRequestorTicketList> > Set($MoreAboutRequestorTicketList, "Active"); > =item C<$MoreAboutRequestorExtraInfo> > Set($MoreAboutRequestorExtraInfo, ""); > =item C<$MoreAboutRequestorGroupsLimit> > Set($MoreAboutRequestorGroupsLimit, 0); > > 4.0.3rc1 includes improved documentation for > MoreAboutRequestorExtraInfo > > -kevin > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain — November 28 & 29, 2011 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
