On Thu, Nov 03, 2011 at 11:24:56AM +1100, Samuel Leslie wrote: > I've just implemented the below for a few of the more common fields, > however, there's still > several custom fields that are very queue specific so if implemented as > below it will result > in the Queue Summary being full of empty fields for queues where that > custom field is not > defined. I do think this would be a fantastic capability for RT in being > able to define a > default view based off the Query Builder. In the mean time, are there > perhaps any callbacks > that could be taken advantage of to "emulate" such a capability? I've > taken a look but haven't > found any that seemed to be a sensible match for what I'm trying to > achieve. Thanks again for > the advice.
I'm not aware of any convenient callbacks. The last time I looked, it was going to be complicated to do this right, although I know one of my colleagues had started poking at it on a branch. -kevin > On 3 November 2011 01:54, Kevin Falcone <[1][email protected]> > wrote: > > On Wed, Nov 02, 2011 at 03:16:14PM +1100, Samuel Leslie wrote: > > Does RT provide a mechanism to do this? I know that I can define > search critera, sorting > and > > displayed columns in the Query Builder and save the query, but I can't > find a way to set a > > given saved query as the default for a queue. I can also see an option > to configure the > custom > > fields displayed in all queues: $DefaultSearchResultFormat; but this > isn't really > applicable I > > think to custom fields defined per queue (even if some exist in > multiple queues)? > > > > Apologies in advance if I've overlooked something obvious; 95% of the > functionality seems > to > > already exist, it's just that last step to make the defined query the > default that > remains! > > There isn't a per-queue default format. You *can* just show all the CFs > in the global format and they'll stay blank for queues where the CF > isn't applied.
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