If you copy the default lifecycle section from RT_Config.pm over to your RT_SiteConfig.pm file, you should have no problems making that change.
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Nehmer Torben Sent: November-03-11 9:54 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Lifecycle Question Hi there, I have a question about lifecycles (which are the next best thing to sliced bread in my opinion): Is it possible to adjust the default lifecycle without having to overwrite it completely? What I simply want to have are a few changed actions (basically we want responses on Resolve, not Comments). Now I don't want to overwrite the entire Lifecycle to keep things simple. Is this possible? Best regards, Torben Nehmer ------- Torben Nehmer Diplom Informatiker (FH) Business System Developer CANCOM Deutschland GmbH Messerschmittstr. 20 89343 Scheppach Germany Tel.: +49 8225 - 996-1118 Fax: +49 8225 - 996-41118 torben.neh...@cancom.de<mailto:torben.neh...@cancom.de> www.cancom.de<http://www.cancom.de/> CANCOM Deutschland GmbH Sitz der Gesellschaft: Jettingen-Scheppach HRB 10653 Memmingen Geschäftsführer: Martin Mayr, Tobias Hörmann Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch durch den Empfänger bestimmt! This e-mail and any files transmitted with it are confidential intended solely for the use of the addressee!
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