Hi there, thanks for the hints, worked like a breeze.
Best regards, Torben Nehmer ------- Torben Nehmer Diplom Informatiker (FH) Business System Developer CANCOM Deutschland GmbH Messerschmittstr. 20 89343 Scheppach Germany Tel.: +49 8225 - 996-1118 Fax: +49 8225 - 996-41118 [email protected] www.cancom.de CANCOM Deutschland GmbH Sitz der Gesellschaft: Jettingen-Scheppach HRB 10653 Memmingen Geschäftsführer: Martin Mayr, Tobias Hörmann Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch durch den Empfänger bestimmt! This e-mail and any files transmitted with it are confidential intended solely for the use of the addressee! -----Ursprüngliche Nachricht----- Von: [email protected] [mailto:[email protected]] Im Auftrag von Kevin Falcone Gesendet: Donnerstag, 3. November 2011 18:27 An: [email protected] Betreff: Re: [rt-users] Lifecycle Question On Thu, Nov 03, 2011 at 04:53:40PM +0100, Nehmer Torben wrote: > Is it possible to adjust the default lifecycle without having to overwrite > it completely? What > I simply want to have are a few changed actions (basically we want > responses on Resolve, not > Comments). Now I don't want to overwrite the entire Lifecycle to keep > things simple. Is this > possible? You can copy just default => { } and leave approvals in RT_Config.pm, but you do need to copy all of default in order to modify it. You can also add a new lifecycle without copying default from RT_Config.pm into RT_SiteConfig.pm To summarize, there's a very simple merge algorithm, but it only happens at the top level. -kevin -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
