I think it's hard to recommend a default setup regarding CF's, it entirely depends on the situation.
Though it's a good policy to only set rights regarding to CF's in the CF rights page via group rights. Thus, don't set any rights on the queue for a group regarding CF's. Other then that it's mostly getting to know the system and evaluate on how you want to setup the permissions of various components. (making a permission matrix helps making things clear) -- Bart 2011/11/11 Zoedog <[email protected]> > > Is there a recommended defaut set up that I can use as a model to help us > get > to a working point, we like the the system, its learning how to navigate > that becomes an issue. > > Thanks > > > > Zoedog wrote: > > > > We are in the process of adding the use of custom fields to our > > application. The issue we are having is that anyone without admin > > privileges is not seeing the custom fields when they are creating > tickets, > > we have gone thru a number of iterations tweaking permissions to get > these > > fields to appear but are having no success. What are we missing? > > > > -- > View this message in context: > http://old.nabble.com/Custom-fields-tp32822127p32823818.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain November 28 & 29, 2011 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
