Hi Ruslan, thanks for your reply.
What do you mean with "auto archive" - export attached files directly after ticket creation or something similar ? Is is tricky to implement ? Maybe also someone else is interested in such a solution (maybe since prices for harddisks go higher and higher now :-) ) Cheers - Michael -----Original Message----- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Dienstag, 8. November 2011 21:56 To: Michael Polenske Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Limit upload to compressed files Hi, Uploads processing is done in multiple places, so it's doable with several callbacks and custom code. It's possible to auto archive big files when ticket is created or updated. I did it once many years ago, but code is not public and I even don't have access to it. On Tue, Nov 8, 2011 at 12:23 PM, Michael Polenske <michael.polen...@skm-skyline.de> wrote: > Good morning, > > we allow our customers to upload files (configuration files, kernel > dumps > etc) to their ticket. Unfortunately not all customers follow the rule > and compress their uploads, so it can be that they upload a config > file with >>20MB (compressed with standard zip it’s <1MB). > > > > So big question – can I limit the upload to .zip /.gz/.rar.7z or > whatever on a easy way ? Any idea ? > > > > Thanks and best regards, > > Michael > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain — November 28 & 29, 2011 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
