I try to implement for my international company request tracker version 4 as a single instance to support our IT helpdesk activities.
I have two main helpdesk team : one in France and one in US Customer able to send request are coming from everywhere in the world I have a different queue for US based support and one for the European based support. Everything is working fine with the exceptio of the different date shown in the interface. I try to figure out how to configure or customize RT 4 to be able to have a central instance located in Europe which should be used from all over the world. I have search for a solution without success... My attempts have all failed and searching both the wiki and the mailing list archives hasn't improved my understanding enough to make it work or to understand if it could works or not. So far, I've tried to set on one user a different time zone but without effect on the date shown in the SelfService interface for example. I'm using RT [4.02] on Debain OS. Web server apache. Database mysql Thanks, Any help on this topics will be appreciate or any return of experience on my specific needs, Christophe Please be advised that this email may contain confidential information. If you are not the intended recipient, please notify us by email by replying to the sender and delete this message. The sender disclaims that the content of this email constitutes an offer to enter into, or the acceptance of, any agreement; provided that the foregoing does not invalidate the binding effect of any digital or other electronic reproduction of a manual signature that is included in any attachment.
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