On Mon, Nov 21, 2011 at 08:43:54AM +0100, Soula, Christophe wrote: > I try to implement for my international company request tracker version 4 > as a single instance > to support our IT helpdesk activities. > > I have two main helpdesk team : one in France and one in US > > Customer able to send request are coming from everywhere in the world > > I have a different queue for US based support and one for the European > based support. > > > > Everything is working fine with the exceptio of the different date shown > in the interface. > > > > I try to figure out how to configure or customize RT 4 to be able to have > a central instance > located in Europe which should be used from all over the world. > > I have search for a solution without success... > > > > My attempts have all failed and searching both the wiki and the mailing > list archives hasn't > improved my understanding enough to make it work or to understand if it > could works or not. > > > > So far, I've tried to set on one user a different time zone but without > effect on the date > shown in the SelfService interface for example. > > > > I'm using RT [4.02] on Debain OS. Web server apache. Database mysql
mod_perl or fastcgi? If mod_perl, please review the documentation in docs/web_deployment.pod about certain Apache worker models and time zones. -kevin
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