On 11/22/2011 05:26 PM, Ling, Frank wrote:
Hello,I am very new to RT, and am in the process of testing the RT. Hopefully, we can put this great ticketing system into our production. I have a question about RT ticket priority. The default setting for priority is a field that the numerical number can be put in. However, is it possible to change the priority to a predefined drop down list as: Urgent, High, Medium, and Low?
Take a look at the PriorityAsString extension: http://search.cpan.org/~falcone/RT-Extension-PriorityAsString-0.04/
Thanks. Frank Ling -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain — November 28& 29, 2011
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
