On Fri, Dec 16, 2011 at 04:12:47AM +0800, Thomas Lau wrote: > Yes, I understand the method, but not sure why due date can't define time, > any idea?
I'm not sure I understand the question. The SLA Extension and Due date absolutely set times. -kevin > ----- Original Message ----- > From: rt-users-boun...@lists.bestpractical.com > <rt-users-boun...@lists.bestpractical.com> > To: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com> > Sent: Fri Dec 16 04:09:48 2011 > Subject: Re: [rt-users] SLA due exceed monitor > > On Thu, Dec 15, 2011 at 07:49:45PM +0800, Thomas Lau wrote: > > Guys, I am trying to monitor SLA due date using external tools like nagios > > or zabbix, but I haven't find a way to do that, we have SLA extension > > running for couple months now. > > Anyone could give me some advice based on rt command line or mysql queue? > > Use the Query Builder to search for overdue tickets, once you're happy > with the results, you can run that same search from bin/rt > > -kevin > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
