I could set due before Dec 10 2011, but I can't set display all ticket which due before Dec 10 2011, 2PM, how do you do such query? ________________________________________ From: [email protected] [[email protected]] On Behalf Of Kevin Falcone [[email protected]] Sent: Friday, December 16, 2011 7:54 AM To: [email protected] Subject: Re: [rt-users] SLA due exceed monitor
On Fri, Dec 16, 2011 at 04:12:47AM +0800, Thomas Lau wrote: > Yes, I understand the method, but not sure why due date can't define time, > any idea? I'm not sure I understand the question. The SLA Extension and Due date absolutely set times. -kevin > ----- Original Message ----- > From: [email protected] > <[email protected]> > To: [email protected] <[email protected]> > Sent: Fri Dec 16 04:09:48 2011 > Subject: Re: [rt-users] SLA due exceed monitor > > On Thu, Dec 15, 2011 at 07:49:45PM +0800, Thomas Lau wrote: > > Guys, I am trying to monitor SLA due date using external tools like nagios > > or zabbix, but I haven't find a way to do that, we have SLA extension > > running for couple months now. > > Anyone could give me some advice based on rt command line or mysql queue? > > Use the Query Builder to search for overdue tickets, once you're happy > with the results, you can run that same search from bin/rt > > -kevin > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
