Hi, I would like to achieve configuration allowing me to send out a notification about something (ticket state change to be specific) only to requestors matching regexp. Is it possible to do that in a custom scrip action? The real question is are the templates processed per-requestor or is the templated processed once for all requestors?
Regards, -- Robert Wysocki CONTIUM S.A., http://www.contium.pl -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
