Yes there is. Look at the wiki, specifically look for autoclose nagios tickets. http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages
You should be able to use that as a starting point to get the kind of scrip that you are looking for. Kevin On Tue, Jan 3, 2012 at 10:14 AM, Alexander Sagratyan <[email protected]>wrote: > Hello. > > I am trying to configure RT so that when a new ticket is > created/corresponded a scrip will check all open ticket subject fields. If > there is a match - action is to close/resolve both tickets. Is it > possible to create such a custom scrip? > Thanks in advance. > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
