Thanks Kevin! That's exactly what I am looking for.
04 января 2012, 00:41 от Root Kev <[email protected]>: Yes there is. Look at the wiki, specifically look for autoclose nagios tickets.http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages You should be able to use that as a starting point to get the kind of scrip that you are looking for. Kevin On Tue, Jan 3, 2012 at 10:14 AM, Alexander Sagratyan <[email protected]> wrote: Hello. I am trying to configure RT so that when a new ticket is created/corresponded a scrip will check all open ticket subject fields. If there is a match - action is to close/resolve both tickets. Is it possible to create such a custom scrip? Thanks in advance. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
