On 01/04/2012 04:07 PM, Poulter, Dale wrote: > In version 4 I have the same settings but the unowned tickets are > showing even if the “view queue” is not selected. Is this still > possible in version 4? Am I missing something obvious? Thanks.
I'm betting you don't actually have the same rights setup. "View Queue" is SeeQueue, and that only controls the visibility of the queue _name_. ShowTicket is the right that lets people see tickets in a queue. You probably have it granted too widely. Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
