Thanks for the help. This did seem to correct the issue, strange though that it worked in 3.8.7.
-----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Wednesday, January 04, 2012 3:13 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] permissions in v4 versus v3.8.7 On 01/04/2012 04:07 PM, Poulter, Dale wrote: > In version 4 I have the same settings but the unowned tickets are > showing even if the “view queue” is not selected. Is this still > possible in version 4? Am I missing something obvious? Thanks. I'm betting you don't actually have the same rights setup. "View Queue" is SeeQueue, and that only controls the visibility of the queue _name_. ShowTicket is the right that lets people see tickets in a queue. You probably have it granted too widely. Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012