Hi, From address is wrong in testmail or new users don't have permissions to create tickets.
On Mon, Jan 2, 2012 at 14:56, Ronan MOUCHOUX <[email protected]> wrote: > Hello, > > I'm trying to configure RT4 so that it will be possible to create ticket > from email. The mail server and RT are running on the same server. > I'm running on RHEL5, so I've copy /opt/rt4/bin/rt-mailgate to > /etc/smrsh/rt-mailgate > > I've update the /etc/aliases file with this line : > rtest: "|/etc/smrsh/rt-mailgate --queue General --action correspond --url > http:/x.x.x.x:8080" > > rtest is the username of an existing RT user. In the WEB interface, I've > granted the group 'Everyone' for the 'General' queue (Create a ticket and > Reply to ). > In addition in RT_SiteConfig.pm I've added this line : Set($WebExternalAuto, > 1); > > But when I try to send a mail through the command " /etc/smrsh/rt-mailgate > --queue General --action correspond --url http://x.x.x.x:8080 --debug < > /root/testmsg" > i get this error from the mailgate debug : > /etc/smrsh/rt-mailgate: temp file is '/tmp/EwqftI9qgS/E83e2Ts_i_' > /etc/smrsh/rt-mailgate: connecting to > http://203.0.57.51:8080/REST/1.0/NoAuth/mail-gateway > not ok - Could not load a valid user > > and this in the logs provided by "/opt/rt4/sbin/rt-server" : > [Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $From in > pattern match (m//) at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151. > (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151) > [Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $From in > pattern match (m//) at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151. > (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151) > [Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $From in > string eq at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151. > (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151) > [Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in > pattern match (m//) at /usr/local/share/perl5/Mail/Header.pm line 174. > (/usr/local/share/perl5/Mail/Header.pm:174) > [Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in > substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176. > (/usr/local/share/perl5/Mail/Header.pm:176) > [Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in > substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176. > (/usr/local/share/perl5/Mail/Header.pm:176) > [Mon Jan 2 10:50:14 2012] [error]: Couldn't find sender's address > (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:71) > [Mon Jan 2 10:50:14 2012] [error]: Could not record email: Could not load a > valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75) > > > I've probably missed something during the configuration. Does anyone have a > clue? > > Thanking you in advance, > Best regards, > Ronan > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
