Hello, 08.01.12 23:54, Ruslan Zakirov пишет: > Hi, > > From address is wrong in testmail or new users don't have permissions > to create tickets. >
I'm not sure in this, try to check with test message which in "From:" record contain value like this: From: =?UTF-8?B?0JDQu9C10LrRgdCw0L3QtNGAINCa0YPQsdCw0YLQutC40L0=?= <[email protected]> encoded name is in a russian, such "From:" give us not ok - Could not load a valid user if this record changed to From: "test" <[email protected]> or From: test <[email protected]> there is no problem and ticket created. So this is problem in RT, I hope this would be fixed ASAP. > On Mon, Jan 2, 2012 at 14:56, Ronan MOUCHOUX<[email protected]> wrote: >> Hello, >> >> I'm trying to configure RT4 so that it will be possible to create ticket >> from email. The mail server and RT are running on the same server. >> I'm running on RHEL5, so I've copy /opt/rt4/bin/rt-mailgate to >> /etc/smrsh/rt-mailgate >> >> I've update the /etc/aliases file with this line : >> rtest: "|/etc/smrsh/rt-mailgate --queue General --action correspond --url >> http:/x.x.x.x:8080" >> >> rtest is the username of an existing RT user. In the WEB interface, I've >> granted the group 'Everyone' for the 'General' queue (Create a ticket and >> Reply to ). >> In addition in RT_SiteConfig.pm I've added this line : Set($WebExternalAuto, >> 1); >> >> But when I try to send a mail through the command " /etc/smrsh/rt-mailgate >> --queue General --action correspond --url http://x.x.x.x:8080 --debug< >> /root/testmsg" >> i get this error from the mailgate debug : >> /etc/smrsh/rt-mailgate: temp file is '/tmp/EwqftI9qgS/E83e2Ts_i_' >> /etc/smrsh/rt-mailgate: connecting to >> http://203.0.57.51:8080/REST/1.0/NoAuth/mail-gateway >> not ok - Could not load a valid user >> >> and this in the logs provided by "/opt/rt4/sbin/rt-server" : >> [Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $From in >> pattern match (m//) at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151. >> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151) >> [Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $From in >> pattern match (m//) at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151. >> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151) >> [Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $From in >> string eq at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 151. >> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:151) >> [Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in >> pattern match (m//) at /usr/local/share/perl5/Mail/Header.pm line 174. >> (/usr/local/share/perl5/Mail/Header.pm:174) >> [Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in >> substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176. >> (/usr/local/share/perl5/Mail/Header.pm:176) >> [Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in >> substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176. >> (/usr/local/share/perl5/Mail/Header.pm:176) >> [Mon Jan 2 10:50:14 2012] [error]: Couldn't find sender's address >> (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:71) >> [Mon Jan 2 10:50:14 2012] [error]: Could not record email: Could not load a >> valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75) >> >> >> I've probably missed something during the configuration. Does anyone have a >> clue? >> >> Thanking you in advance, >> Best regards, >> Ronan >> >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Boston — March 5& 6, 2012 > > > -- Александр Кубаткин Руководитель отдела ИТ Бэйрэль Телеком ISP http://www.beirel.ru/?p=contacts -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
