Our office RT4 installation is humming a long. Training is going reasonably well. Now for some automation... We have a few very common requests that come in - folks looking for a particular report. I'd like to add a link somewhere in RT (perhaps on the Basics page or a new page instead of Basics?) where I can wire in a scrip (or perl module of any flavor... we have good perl skills in house) that will: 1 Build a URL based on well defined fields in the request 2 Pull a file from the dynamic URL 3 Correspond to requestor: with canned text (substitutions from the original request), attaching the retrieved file, changing the status to resolved
What's the right way to go about this? thanks ram
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
