On Tue, Jan 10, 2012 at 01:12, Ram Moskovitz <[email protected]> wrote: > Our office RT4 installation is humming a long. Training is going reasonably > well. Now for some automation... > We have a few very common requests that come in - folks looking for a > particular report. > I'd like to add a link somewhere in RT (perhaps on the Basics page or a new > page instead of Basics?) where I can wire in a scrip (or perl module of any > flavor... we have good perl skills in house) that will: > 1 Build a URL based on well defined fields in the request > 2 Pull a file from the dynamic URL > 3 Correspond to requestor: with canned text (substitutions from the original > request), attaching the retrieved file, changing the status to resolved > > What's the right way to go about this?
Start with share/html/Elements/Tabs to put an item into the menu. Use callbacks. Link points to a new mason component that does the job and redirect backs afterwards with results. > thanks > ram > > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
