As long as John Doe is not a member of any groups with permissions on the queue, such as view, this will keep him out. Check out Tools->Configuration->Queues-><your queue>->Group Rights (as well as User Rights)
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Victor B Sent: Friday, January 13, 2012 12:44 PM To: [email protected] Subject: [rt-users] How do i prevent certain users from viewing certainqueues? For example, Suppose I created a few queues named: General Issues, Orders, Sales, and Quotes. And I created a user named "John Doe". I do not want John Doe to view any tickets that go to Orders and Sales. What is the solution to this? -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
