On Fri, Jan 13, 2012 at 22:48, Izz Abdullah <[email protected]> wrote: > As long as John Doe is not a member of any groups with permissions on the > queue, such as view, this will keep him out. Check out > Tools->Configuration->Queues-><your queue>->Group Rights (as well as User > Rights) >
Make you sure you don't grant SeeQueue and ShowTicket rights on global level to Everyone/Privileged and Unprivileged, unless you really want that many people to see all queues and all tickets. > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Victor B > Sent: Friday, January 13, 2012 12:44 PM > To: [email protected] > Subject: [rt-users] How do i prevent certain users from viewing certainqueues? > > For example, > > Suppose I created a few queues named: General Issues, Orders, Sales, and > Quotes. > And I created a user named "John Doe". > > I do not want John Doe to view any tickets that go to Orders and Sales. > > What is the solution to this? > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
