Hi,
I have one question:
When for example I resolve a ticket, in the Web Interface shows a
message "Ticket has passed from 'Open' to 'Resolved'.
I'm making a Script and I want that put and action that shows a
diferrent message that I decide, not the RT intern messages. There are
any method that can do this? I don't wanna show a message for terminal,
I want that a user see another personal message that I put in this script.
It's possible? Thank you!
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/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - [email protected]
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RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
