Hi, Take a look at Elements/ListActions or SetStatus method in RT/Ticket.pm
On Tue, Jan 24, 2012 at 19:59, Daniel Garcia Mejia <[email protected]> wrote: > Hi, > > I have one question: > When for example I resolve a ticket, in the Web Interface shows a message > "Ticket has passed from 'Open' to 'Resolved'. > > I'm making a Script and I want that put and action that shows a diferrent > message that I decide, not the RT intern messages. There are any method that > can do this? I don't wanna show a message for terminal, I want that a user > see another personal message that I put in this script. > > > It's possible? Thank you! > > -- > ....................................................................... > __ > / / Daniel García Mejía > C E / S / C A Portals i Repositoris > /_/ Centre de Serveis Científics i Acadèmics de Catalunya > > Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona > T. (NULL) - F. 93 205 6979 - [email protected] > ....................................................................... > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
