On Wed, Jan 25, 2012 at 07:50:53AM +0100, Alek Cesarz wrote: > notifications are sent. when the ticket is opened by ticket from other RT > - no autoreply is > sent. > I checked debug logs - it shows that all scrips are run, but no email is > generated... > 1. could somebody point me to piece of documentation which talks about > logic of system when > dealing with RT tags and subject fields generated by other RT instance? > 2. did I miss something and there is an obvious reason for this behaviour?
My guess is that RT sees that it is an Autogenerated message and doesn't want to cause a loop with more autogenerated mail. There's a branch to make this path even chattier, which should make it into 4.0.6, but you can check by looking at the incoming headers and comparing them to the checks in _HandleMachineGeneratedMail in lib/RT/Action/SendEmail.pm to figure out what is triggering. -kevin
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