Alek Cesarz pisze, W dniu 2012-01-25 21:48: > thanks Kevin. will check and get back with results.
I tried to review the code but with no success. nothing found in incoming mail looks like it should trigger any special behaviour, but... I am not a Perl hacker so my understanding of RT's code is limited. what I found is that during ticket creation RT adds following headers to first transaction: >> RT-Squelch-Replies-To: [email protected] RT-DetectedAutoGenerated: true >> which may block autoresponder. [email protected] is the address from which other instance of RT is sending mails. below are original headers from incoming email and headers recorded in RT's first transation ("Ticket created") *original headers*: >> Subject: =?UTF-8?B?W2RpYWxvZyAjMTE5MjE1MV0gVEVTVDogemfFgm9zemVuaWUgdGVzdG93ZSBm?= =?UTF-8?B?cm9tIHJlcXVlc3Q=?= From: [email protected] Reply-To: [email protected] In-Reply-To: References: <[email protected]> Message-ID: <[email protected]> Precedence: bulk X-RT-Loop-Prevention: blahblah RT-Ticket: blahblah #1192151 Managed-by: RT 3.6.7 (http://www.bestpractical.com/rt/) RT-Originator: [email protected] To: [email protected] Cc: [email protected] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Date: Wed, 01 Feb 2012 13:01:17 +0100 >> *headers recorded by RT*: >> CC: [email protected] MIME-Version: 1.0 In-Reply-To: <[email protected]> References: <[email protected]> <[email protected]> <[email protected]> <[email protected]> <[email protected]> Typ zawartości: text/plain; charset="utf-8" Reply-To: [email protected] Message-ID: <[email protected]> X-RT-Original-Encoding: utf-8 RT-Originator: [email protected] Received: from mail-1-out.blahblah.net.pl ([1.2.3.4] helo=srv-1.blahblah.net.pl) by support.s4tech.pl with esmtp (Exim 4.72) (envelope-from <[email protected]>) id 1RstL7-0002rf-GS for [email protected]; Thu, 02 Feb 2012 10:52:25 +0100 Received: from [5.6.7.8] (port=39720 helo=tracker-1.blahblah.net.pl) by srv.blahblah.net.pl with esmtp (blahblah SMTP) id 1RstMA-00001k-Q5 (envelope-from [email protected]); Thu, 02 Feb 2012 10:53:30 +0100 Received: from cdsrt by rt-cds.int with local (Exim 4.63) (envelope-from <[email protected]>) id 1RstPZ-0005X3-N9; Thu, 02 Feb 2012 10:57:01 +0100 Managed-BY: RT 3.6.7 (http://www.bestpractical.com/rt/) Temat: [blahblah #1192151] TEST: zgłoszenie testowe from request Date: Thu, 02 Feb 2012 10:57:01 +0100 RT-Ticket: blahblah #1192151 Precedence: bulk X-RT-Loop-Prevention: blahblah Do: [email protected] Content-Transfer-Encoding: 8bit From: [email protected] RT-Squelch-Replies-To: [email protected] RT-DetectedAutoGenerated: true Content-Length: 2786 >> any ideas? -- -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
