Kenneth, Yup that helps. That confirm my intuition that giving SeeCustomField rights on the queue level should be enough for my usecase. As kevin said, that looks like a bug in 3.8.7, I'll try to migrate to RT4 and file a bug if the issue is still there.
Thanks, -- daniel -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
