bestpractical
Please let me know how to unsubscribe to your emails.
Thanks
On 1/30/2012 2:41 AM, Bart wrote:
Hi,
We had a similar requirement for a bunch of e-mail addresses.
This can be achieved by editing the autoreply scrip to look something
like this:
* Condition: User Defined
* Action: Auto Reply To Requestors
* Template: Your AutoReply template
* Stage: TransactionCreate
* Custom Condition:
my @exceptionList = ('[email protected] <mailto:[email protected]>',
'[email protected] <mailto:[email protected]>',
'[email protected] <mailto:[email protected]>');
my $transactionType = $self->TransactionObj->Type;
my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);
my $trans = $self->TransactionObj;
if ($transactionType eq 'Create') {
return if grep { $ticketRequestor eq lc($_) } @exceptionList;
my $msgattr = $trans->Message->First;
return 0 unless $msgattr;
return 1 if $msgattr->GetHeader('Received');
}
return 0;
In addition the above only sends an autoreply when someone sends an
e-mail, in our case we don't like the autoreply mails when we manually
create a ticket (e.g. via quick create).
Hope this helps.
-- Bart
Op 25 januari 2012 21:02 schreef Ram Moskovitz <[email protected]
<mailto:[email protected]>> het volgende:
Hey there,
I'm looking to not auto-reply on create to inbound emails from a
certain domain ( [email protected]
<mailto:[email protected]> and even [email protected]
<mailto:[email protected]>). I suppose the right way to go
about this is via user defined condition in the global scrip for
autoreply on create. I have steps 1 and 3.. what's step 2?
1 return 0 unless $self->TransactionObj->Type eq "Create";
2 return 0 if #self->TicketObj->????
3 return 1
thanks
ram
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RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston --- March 5& 6, 2012
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
