Yep changed the comparison from equality (eq) to match reg-exp (=~) and was a bit more careful with my expression...
'.*?\@example\.com', The ? makes the * 'non-greedy' and the back-slashes make the dots literal. thanks Bart, ram On Fri, Feb 3, 2012 at 1:45 AM, Bart <[email protected]> wrote: > I think your exception list is ok, but this line basically tells the if > statement that the content needs to exactly match your list: > > return if grep { $ticketRequestor eq lc($_) } @exceptionList; > > Instead of eq you could try using =~ instead, below a little info: > > > http://www.troubleshooters.com/codecorn/littperl/perlreg.htm#SymbolExplanations > > You might also need to edit the exception list with /@example.com/, or > something like that. > > Maybe someone with a little more programming skills can reply on this ^_^ > I'm not sure if the above would work. > > -- Bart > > > Op 2 februari 2012 21:56 schreef Ram Moskovitz <[email protected]> het > volgende: > > Thanks Bart, >> That looks good. I'm having an issue with it though - I need to match >> against a regexp for the exception list.. I added an entry like '*@ >> example.com' to @exceptionlist and rt is still sending out create >> confirmations. What am I missing? >> thanks! >> >> >> On Mon, Jan 30, 2012 at 2:41 AM, Bart <[email protected]> wrote: >> >>> Hi, >>> >>> We had a similar requirement for a bunch of e-mail addresses. >>> >>> This can be achieved by editing the autoreply scrip to look something >>> like this: >>> >>> - Condition: User Defined >>> - Action: Auto Reply To Requestors >>> - Template: Your AutoReply template >>> - Stage: TransactionCreate >>> - Custom Condition: >>> >>> >>> my @exceptionList = ('[email protected]', >>> '[email protected]', >>> '[email protected]'); >>> >>> my $transactionType = $self->TransactionObj->Type; >>> my $ticketRequestor = lc($self->TicketObj->RequestorAddresses); >>> my $trans = $self->TransactionObj; >>> >>> if ($transactionType eq 'Create') { >>> return if grep { $ticketRequestor eq lc($_) } @exceptionList; >>> my $msgattr = $trans->Message->First; >>> return 0 unless $msgattr; >>> return 1 if $msgattr->GetHeader('Received'); >>> } >>> return 0; >>> >>> In addition the above only sends an autoreply when someone sends an >>> e-mail, in our case we don't like the autoreply mails when we manually >>> create a ticket (e.g. via quick create). >>> >>> Hope this helps. >>> >>> -- Bart >>> >>> >>> Op 25 januari 2012 21:02 schreef Ram Moskovitz <[email protected]> het >>> volgende: >>> >>>> Hey there, >>>> I'm looking to not auto-reply on create to inbound emails from a >>>> certain domain ( [email protected] and even [email protected]). >>>> I suppose the right way to go about this is via user defined condition in >>>> the global scrip for autoreply on create. I have steps 1 and 3.. what's >>>> step 2? >>>> >>>> 1 return 0 unless $self->TransactionObj->Type eq "Create"; >>>> 2 return 0 if #self->TicketObj->???? >>>> 3 return 1 >>>> >>>> thanks >>>> ram >>>> >>>> >>>> -------- >>>> RT Training Sessions (http://bestpractical.com/services/training.html) >>>> * Boston — March 5 & 6, 2012 >>>> >>> >>> >> >
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