Please review this part of the error message you sent: > RT couldn't connect to the database where tickets are stored.If this is a new > installation of RT, you should visit the URL belowto configure RT and > initialize your database.If this is an existing RT installation, this may > indicate a databaseconnectivity problem.The error RT got back when trying to > connect to your database was:Couldn't find RT_System user in the DB
Try seeing if you can connect to the RT database with a simple perl DBI and DBD::Mysql script, then try connecting as the RT user, also check if you can find RT tables, like users, once connected. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 [email protected] SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
