I have reinstalled everything again, starting from the OS. I installed ubuntu
11 and I installed RT using the following command apt-get install
request-tracker4. Everything has being installed, but I am still getting the It
Works! message. It seems like this version of RT is a bit complicated to
install, right? Don't know what else to do regarding the installing RT. I
seriously need help with detail how-to, please....
Thanks,
-----Original Message-----
From: Bart <b...@pleh.info>
To: rt-users <rt-users@lists.bestpractical.com>
Sent: Wed, Feb 1, 2012 10:06 am
Subject: Re: [rt-users] Help installing RT4 on Ubuntu
Hi,
Are you trying to do the source installation on Ubuntu? (btw, which version of
Ubuntu?)
At least, it looks that way. If the above is what you've done then I really
don't understand the external auth errors your getting, a clean installation
doesn't contain external auth...
My advise would be to make sure you have a clean installation up and running
first before playing with plugins (theres really no point).
Also, if you have the latest Ubuntu server then you can also install RT using
Aptitude ( aptitude search request-tracker4 ).
I assume you've documented all your steps up to this point, could you show us
exactly what you've done? (you've installed plugins, so undo that to begin with
or at least turn off the plugins in the RT_SiteConfig).
-- Bart
Op 31 januari 2012 20:36 schreef Borngunners <borngunn...@aol.com> het volgende:
Okay. Now I have try to reinstall RT again and so far these are the
configurations I have:
root@helpdesks:/var/tmp/rt-4.0.4# make initialize-database
/usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database
--action init --prompt-for-dba-password
In order to create or update your RT database, this script needs to connect to
your mysql instance on localhost as root
Please specify that user's database password below. If the user has no database
password, just press return.
Password:
Working with:
Type: mysql
Host: localhost
Name: rt4
User: rtuser
DBA: root
Now creating a mysql database rt4 for RT.
Done.
Now populating database schema.
Done.
Now inserting database ACLs.
Granting access to rtuser@'localhost' on rt4.
Done.
Now inserting RT core system objects.
Done.
[Tue Jan 31 19:32:37 2012] [warning]: The ActiveStatus configuration has been
replaced by the new Lifecycles
functionality. You should set the 'active' property of the 'default'
lifecycle and add transition rules; see RT_Config.pm for documentation.
(/var/tmp/rt-4.0.4/sbin/../lib/RT/Config.pm:766)
Now inserting data.
[Tue Jan 31 19:32:37 2012] [info]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: SuperUser,
Disabled: 0, EmailAddress: root@localhost, Gecos: root, Name: root, Password:
password, Privileged: 1, RealName: Enoch Root
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
[Tue Jan 31 19:32:37 2012] [error]: Could not set user info
(/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:826)
[Tue Jan 31 19:32:38 2012] [error]: Unable to load user: root : Couldn't find
row (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:956)
Done inserting data.
Done.
Apache configuration:
<VirtualHost helpdesks.uhc.umd.edu>
ErrorLog /opt/rt4/var/log/apache2.error
TransferLog /opt/rt4/var/log/apache2.access
# LogLevel debug
AddDefaultCharset UTF-8
DocumentRoot "/opt/rt4/share/html"
<Location />
Order allow,deny
Allow from all
SetHandler perl-script
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /opt/rt4/sbin/rt-server
</Location>
<Perl>
use Plack::Handler::Apache2;
Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
</Perl>
</VirtualHost>
thanks,
-----Original Message-----
From: Kevin Falcone <falc...@bestpractical.com>
To: rt-users <rt-users@lists.bestpractical.com>
Sent: Mon, Jan 30, 2012 6:32 pm
Subject: Re: [rt-users] Help installing RT4 on Ubuntu
On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote:
> Hello Falcone,
> I have tried the config as stated. This is the message I receive after
starting apche:
> root@helpdesks:/etc/apache2# /etc/init.d/apache2 start
> * Starting web server
> apache2
> [Mon Jan 30 22:08:01 2012] [warning]: DBD::mysql::st execute failed: Table
'rt4.Users' doesn't
> exist at /usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line
587.
> (/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm:587)
You don't appear to have created the RT database.
When you said
> > On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote:
> > > I have installed RT 4 on ubuntu and have tested the web after
What did you do to install RT? It'd be great if you looked through
the README and compared the steps to the notes about what you did.
-kevin
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