I am pretty sure you can define that on the queue edit screen. I set up different subject prefixes per queue when I created them. As long as it is a per queue difference and not changes within a queue based on something else.
Someone correct me if I'm wrong. Sent from my mobile device. On Feb 1, 2012, at 6:03 AM, Giuseppe Sollazzo <[email protected]> wrote: > > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hi, > I'm trying to set up a different subject for different queues in the > same template (autoreply). This doesn't seem to work: > > { > if ($Ticket->QueueObj->Name eq 'Work Queue') { > Subject: Helpdesk Job Logged: {$Ticket->Subject} > "Output this"; > } > elsif ($Ticket->QueueObj->Name eq 'Task Queue') { > Subject: Support Job Logged: {$Ticket->Subject} > "Output that"; > } > else { > "Output other"; > } > } > > Is there a way to get this work? > > Thanks, > Giuseppe > > - -- > ____________________________________ > > Giuseppe Sollazzo > Senior Systems Analyst > Computing Services > Information Services > St. George's, University Of London > Cranmer Terrace > London SW17 0RE > > Email: [email protected] > Direct Dial: +44 20 8725 5160 > Fax: +44 20 8725 3583 > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.10 (GNU/Linux) > Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ > > iQEcBAEBAgAGBQJPKRwCAAoJEAqigArPBfJXFCwH/iHe/oMnhx4fUV3AT4r55VFM > PZHTLycb7mgsG1Nd4N0aIV3EQoGLIXe2YH1GaJIHLbs58q49r/fhzghjRYSGAYDt > byk1NZGSXbItHwKM5D/cHX6xp/4SYDEeybtgCRbYKI51WsGIc7pX71TRjqQfNspv > I5t4Pniq8VweKtl6y46eJiZK2cUVYTFmEy51xd32R+p1i5quw4BXV/oAWhC27+AT > TlsNCnGye8BUD7NA0GAcaGzKCyKnMIJDbNm9ye14aEr6D/5+QXD2FoTxldI9EX7p > qCUOYC+g4o+rBihSpEK5dUH4pJ3wbidBfI1plMLopkTFLI4BSy/8lXqD4bwQzpA= > =OqSg > -----END PGP SIGNATURE----- > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
