On Wed, Feb 01, 2012 at 01:55:34PM +0000, Giuseppe Sollazzo wrote:
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> Hi Gerard,
> many thanks - that worked.
>
> I really need to refresh my Perl...
>
> Cheers,
> Giuseppe
>
> On 01/02/12 13:49, Gerard FENELON wrote:
> > I suspect my proposal is
> wrong Try instead
>
> >
>
> > Subject: { if ($Ticket->QueueObj->Name eq 'Work
> Queue') { "Helpdesk
>
> > Job Logged: " . $Ticket->Subject . " Output this"; }
> elsif
>
> > ($Ticket->QueueObj->Name eq 'Task Queue') { "Support
> Job Logged: "
>
> > . $Ticket->Subject . " Output that"; } else { "Output
> other"; } }
>
> >
>
> > Gerard
> Guiseppe - for reference, the syntax Gerard gave you came from the fact that RT's templates are Text::Templates and you can read more about them on CPAN: http://search.cpan.org/dist/Text-Template/lib/Text/Template.pm -kevin
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