Hello all!
We went live with rt 4.0.04 last night and have been getting reports of
end-users being unable to change ticket status in ANY queue from New ->
Open.
Ticket 39927: Status 'open' isn't a valid status for tickets in this queue.
We are using the 'default' Lifecycle which allows for 'new' -> 'open'
default => {
initial => [ 'new' ],
active => [ 'new',' open', 'stalled' ],
inactive => [ 'resolved', 'rejected', 'deleted', 'billed' ],
...
# Added 'billed' transaction status
transitions => {
'' => [qw(new open resolved)],
# from => [ to list ],
new => [qw(open stalled resolved rejected billed
deleted)],
open => [qw(new stalled resolved rejected billed deleted)],
stalled => [qw(new open rejected resolved billed deleted)],
resolved => [qw(new open stalled rejected billed deleted)],
rejected => [qw(new open stalled resolved billed deleted)],
billed => [qw(new open stalled rejected resolved deleted)],
deleted => [qw(new open stalled rejected resolved billed)],
},
...
actions => [
'new -> open' => {
label => 'Open It', # loc
update => 'Respond',
},
...
--------
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