Hi, I have found the solution for the undermentioned issue, it was merely
permission issu
hope some one can be helped with my exp (not that is much to what you guys are
capable of)
Reagrds
________________________________
From: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk>
To: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk>;
"rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com>
Sent: Monday, 13 February 2012, 20:08
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi I found why the tickets are not visible in the approvals tab. when a ticket
is created for approvals the owner is "nobody" rather than the person who is
approving the ticket.
Now can some one tell me what I am doing wrong, below is my template
===Create-Ticket: poreq
Subject: Approve purchase order for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: Approvals-PO
Type: approval
Owner: appro...@iil.informatics.lk #username-of-owner #note this is so that
notifications work properly
Content: Someone has created a purchase
requisition. Please review and approve it, so they can spend some money.
ENDOFCONTENT
Thanks and regards
________________________________
From: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk>
To: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk>;
"rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com>
Sent: Monday, 13 February 2012, 16:28
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi, I am sure some one would have got this working, is there any one who can
give me some hand in this, though I can see the ticket created by looing up in
the logs. Aprovals do not show up in approvals tab?
Thanks
________________________________
From: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk>
To: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk>;
"rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com>
Sent: Thursday, 19 January 2012, 9:58
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi I am stuck! any help can any one give on this
________________________________
From: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk>
To: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk>;
"rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com>
Sent: Tuesday, 10 January 2012, 11:51
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi Can any one tell me what I am doing wrong??????
Thanks and regards
________________________________
From: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk>
To: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk>;
"rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com>
Sent: Thursday, 5 January 2012, 11:53
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi, the steps which I have taken while trying to setup Approvals as follows
1) Create queue PO-Qre
a) Create template "Create Approvals"
===Create-Ticket: poreq Subject: Approve purchase order for
{$Tickets{'TOP'}->Subject} Depended-On-By: TOP Queue:
Approvals-PO Type: approval Owner: username-of-owner #note
this is so that notifications work properly Content: Someone has
created a purchase requisition. Please review and approve it, so they can
spend some money. ENDOFCONTENT
b) Create the script "Create PO-Req approval"
Description: Create PO Req approval Condition: On Create
Action: Create Tickets Template: Create Approval Stage:
TransactionCreate
c)gave permission to the users who can create tickets under PO-Req
2) Create Approvals-PO queue
d)Copy templates from _Approvals (or ran the script)
e)Set the reply address to PO-Req
f)Add the people as AddminCC who are to approve the ticlets
Now when I create a ticket under PO-Req, in the log it says it is creating
ticket in Approvel-PO queue.
But I am unable to find the
tickets
in the DB or under Approvals tab
Can some one tell me what is going
on!!!
Thanks and best Regards
________________________________
From: Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk>
To: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com>
Sent: Thursday, 5 January 2012, 11:02
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Thanks you for the reply
Best Regards
________________________________
From: Kevin Falcone <falc...@bestpractical.com>
To: rt-users@lists.bestpractical.com
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +0000, Asanka Gunasekera
wrote:
> Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
> http://requesttracker.wikia.com/wiki/ApprovalCreation
> but in this document it talks about copying scripts and templates from
>_Approval queue.
> I can only find 5 templates but there are no scripts
Those Scrips were replaced in about mid-3.8 with
RT::Approval::Rules::*. You shouldn't need to copy them anywhere in
order to use Approvals. You'll want to modify the Templates as needed
and set up your CreateTickets scrip to actually create the Approvals
tickets.
-kevin
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
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March 5 & 6, 2012
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 & 6, 2012--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
