On 02/13/2012 09:38 AM, Asanka Gunasekera wrote:
> Now can some one tell me what I am doing wrong, below is my template
>
> ===Create-Ticket: poreq
> Subject: Approve purchase order for {$Tickets{'TOP'}->Subject}
> Depended-On-By: TOP
> Queue: Approvals-PO
This _won't_ work. You _need_ to use the ___Approvals queue. (Kevin,
my coworker, told you this a while ago.)
> Type: approval
> Owner: [email protected] #username-of-owner #note this is so
> that notifications work properly
Trailing comments like the above aren't supported, so RT is trying to
set the Owner to "[email protected] #username-of-owner #note
this is so that notifications work properly". That doesn't work, as you
might imagine.
Thomas
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