On Thu, Feb 16, 2012 at 05:08:27PM -0800, Kenneth Crocker wrote: > I would recommend making them all privileged so you cab put them in groups > (like staff, > students, etc.) with similar access needs.
Kenn - this ignores one of the most useful features of RT for non-technical users - the SelfService interface where all they see are their tickets in a greatly simplified interface. Van - I assume you mean your LDAP RTUsers group? You'll either need to remove the RTUsers group restriction on RT-Authen-ExternalAuth or add users to it. -kevin > On Thu, Feb 16, 2012 at 3:23 PM, Howell, Van <[1][email protected]> wrote: > > I am using LDAP authentication. > > I have about 2000 users in Faculty, Staff, Student and Distance Ed > groups. > > I want them to be able to submit tickets via email and check progress > using self service. > > Do they each have to be a member of my RTUsers group to do this?
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