Kevin, Thank you and I think in the future, my "help" would be better received if I READ the *whole *question FIRST!!
I've guess I've been too busy writing/editting that ^#%^ RT Guide and I was just tired of reading (LOL). Ha Ha. Anyway, thank YOU for all your help. Kenn On Tue, Feb 21, 2012 at 7:42 AM, Kevin Falcone <falc...@bestpractical.com>wrote: > No worries Kenn, we appreciate you helping out the other RT Users. > In this case your answer just provided a good jumping off point for > the user's question. > > -kevin > > On Fri, Feb 17, 2012 at 10:54:37PM -0800, Kenneth Crocker wrote: > > Yes. Sometimes I forget myself. Sorry for that oversight. > > > > On Thu, Feb 16, 2012 at 6:31 PM, Kevin Falcone <[1] > falc...@bestpractical.com> wrote: > > > > On Thu, Feb 16, 2012 at 05:08:27PM -0800, Kenneth Crocker wrote: > > > I would recommend making them all privileged so you cab put them > in groups (like staff, > > > students, etc.) with similar access needs. > > > > Kenn - this ignores one of the most useful features of RT for > > non-technical users - the SelfService interface where all they see > are > > their tickets in a greatly simplified interface. > > > > Van - I assume you mean your LDAP RTUsers group? > > You'll either need to remove the RTUsers group restriction on > > RT-Authen-ExternalAuth or add users to it. > > -kevin > > > On Thu, Feb 16, 2012 at 3:23 PM, Howell, Van <[1][2] > van.how...@lcu.edu> wrote: > > > > > > I am using LDAP authentication. > > > > > > I have about 2000 users in Faculty, Staff, Student and Distance > Ed groups. > > > > > > I want them to be able to submit tickets via email and check > progress using self service. > > > > > > Do they each have to be a member of my RTUsers group to do this? >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
