On Thu, Feb 23, 2012 at 05:01:38PM +0000, Giuseppe Sollazzo wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hi there, > I have a little issue with our FriendlyFromLineFormat on RT 4. > > We have set it as follows: > *Set( $FriendlyFromLineFormat, "\"IT Helpdesk\" <%s>");* > which, looking around on the web, seems to be the correct way of doing > so - unless you see something wrong.
The default is Set($FriendlyFromLineFormat, "\"%s via RT\" <%s>"); You need two %s's, one for the name, one for the email. > The issue is that this way what I get is the name of the sender of the > e-mail (either the owner or the requestor, cc, etc), not their e-mail. > For example, if I have sent the e-mail, I get: > *IT Helpdesk <"Giuseppe Sollazzo">* > which clearly breaks the "Reply all".
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