Gerard:
Thanks! That's exactly what I needed! Got the syntax for a specific queue
and product:
http://myRT/Search/Results.html?Query=%27Queue%27=%27Our%20Products%27%20AND%20%27CF.{System}%27=%27oscillationOverthrustor%27
Worked great!
Thanks again!
________________________________
From: Gerard FENELON <ger...@eve-team.com>
To: rt-users@lists.bestpractical.com
Sent: Friday, March 2, 2012 11:19 AM
Subject: Re: [rt-users] Simple search "link" creation?
Hi Joseph
just link to something like
http://rt.yoyodyne.com/Search/Results.html?Query=%27CF.{Product%20code}%27LIKE%27CCT0104F%27
or
http://rt.yoyodyne.com/Search/Results.html?Query='CF.{Product
code}'LIKE'CCT0104F'
You can do more complex searches too.
Gerard
On 2012-03-02 18:44, Joseph Spenner wrote:
I'm using RT 3.8.8 and am curious if it is possible to create a search and
present it on another web page as a link.
>
>
>For example, I have certain RT queues for products. On an internal product
>page, I'd like to have a link: "Click here to see all RT support tickets for
>this product". If they click, it will direct them to RT where they would be
>forced to log in to RT and then be presented with the results of the search I
>created (listing all open tickets in that product queue).
>
>
>Can this be done?
>
>
>Thanks!
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