All, I am running the latest version of RT.
I am researching a method that I can use to open a ticket from a web page not hosted on the RT system I have set up. I would rather not use email unless I absolutely have to.
The interface I am working on is an Ajax enabled content filter block page. It has an option to request that a site be unblocked in line to the page. I want that unblock request to drop into a ticket without the user interacting with the RT system.
I am using jquery as the core of my JavaScript, which intercepts the submit button click, and posts the data to RT. Everything works perfectly, except RT issuing a 302 back to my script, which is due to authentication (this was validated through a packet capture).
I have two options, to push this create ticket request without authentication or to figure out how RT expects authentication in relation to ticket creation requests.
Regards, Seann
