On Thu, Mar 15, 2012 at 05:51, Seann <[email protected]> wrote: > All, > > I am running the latest version of RT. > > I am researching a method that I can use to open a ticket from a web page > not hosted on the RT system I have set up. I would rather not use email > unless I absolutely have to. > > The interface I am working on is an Ajax enabled content filter block page. > It has an option to request that a site be unblocked in line to the page. I > want that unblock request to drop into a ticket without the user interacting > with the RT system. > > I am using jquery as the core of my JavaScript, which intercepts the submit > button click, and posts the data to RT. Everything works perfectly, except > RT issuing a 302 back to my script, which is due to authentication (this was > validated through a packet capture). > > I have two options, to push this create ticket request without > authentication or to figure out how RT expects authentication in relation to > ticket creation requests.
Take a look at http://search.cpan.org/~ruz/RT-Extension-ViaLink-UpdateTicket-0.02/. I wrote it for 3.8 and havn't tested with 4.0.x, but it should work. > > > Regards, > Seann -- Best regards, Ruslan.
