On 3/19/2012 1:54 PM, testwreq wreq wrote:
What mime_name should I be looking for?
None. I guess I was too terse. CentOS "upgraded" your Perl "Encode" module for you and the version that RH and CentOS push out breaks RT. The version they push out (which breaks things) is lacking an attribute or function called mime_name. You don't need to know that to fix it, I am only telling you so that if you see "mime_name" mentioned in an error some time, you will have some context for it. To fix, just do this: perl -MCPAN -e "install Encode"
On Mon, Mar 19, 2012 at 1:47 PM, Jeff Blaine <jbla...@kickflop.net <mailto:jbla...@kickflop.net>> wrote: On 3/19/2012 1:34 PM, testwreq wreq wrote: Hi I upgraded centos from 5.5 to 5.8 release on my development server. I cannot get RT to work. My RT installation is under data/rt3 folder. The document rool is .../share/html; When we try to access the RT host name on the browser, it does not reach the index.html file location in the document root of RT, bur instead tries to open some file and is looking for a filetype to open it with I ran ./rt-test-dependencies --with-modperl1 on both development and production. there are following things missing on both Apache::Request...MISSING CORE missing dependencies: Encode >= 2.13...MISSING Encode version 2.13 required--this is only version 2.12 However, the production centos is not updgraded and it is working. I don't get any errors in the error log. Could anyone help us to find what the problem could be? thanks much:) perl -MCPAN -e "install Encode" Red Hat / CentOS updates nearly always screw up something with the "Encode" that RT expects. The RH or CentOS one lacks mime_name somewhere.