On 3/19/2012 3:36 PM, testwreq wreq wrote:
Dear Jeff,
Unfortunately, it did not fix the problem. Encode was up to date.
[root@www2 ~]# perl -MCPAN -e "install Encode"
CPAN: Storable loaded ok
Going to read /root/.cpan/Metadata
Database was generated on Sun, 18 Mar 2012 23:12:50 GMT
Encode is up to date.
Did you originally install RT from source? If so, the
easiest solution is to visit the original source tree
and run 'make fixdeps' and cross your fingers.
Alternatively, you can just install a newer Encode
(and then move on to Apache::Request).
http://search.cpan.org/dist/Encode/
Pick a version, download it, unpackage it, and run
perl Makefile.PL
make
make install
[ Or read the README included with the package ]
Unfortunately, this is how things go on Linux distributions
unless you explicitly exclude key software from being updated.
The update changed things that RT wants. The only real
solution is to solve it by hand through Perl module upgrades
on your own (which may very well then be overwritten again
by your package manager in the future!).
That's about all I can offer.
On Mon, Mar 19, 2012 at 3:03 PM, Jeff Blaine <jbla...@kickflop.net
<mailto:jbla...@kickflop.net>> wrote:
On 3/19/2012 1:54 PM, testwreq wreq wrote:
What mime_name should I be looking for?
None.
I guess I was too terse.
CentOS "upgraded" your Perl "Encode" module for you and
the version that RH and CentOS push out breaks RT. The
version they push out (which breaks things) is lacking
an attribute or function called mime_name. You don't
need to know that to fix it, I am only telling you so
that if you see "mime_name" mentioned in an error some
time, you will have some context for it.
To fix, just do this:
perl -MCPAN -e "install Encode"
On Mon, Mar 19, 2012 at 1:47 PM, Jeff Blaine
<jbla...@kickflop.net <mailto:jbla...@kickflop.net>
<mailto:jbla...@kickflop.net <mailto:jbla...@kickflop.net>>> wrote:
On 3/19/2012 1:34 PM, testwreq wreq wrote:
Hi
I upgraded centos from 5.5 to 5.8 release on my development
server. I
cannot get RT to work. My RT installation is under data/rt3
folder. The
document rool is .../share/html; When we try to access
the RT
host name
on the browser, it does not reach the index.html file
location
in the
document root of RT, bur instead tries to open some file
and is
looking
for a filetype to open it with
I ran ./rt-test-dependencies --with-modperl1 on both
development and
production. there are following things missing on both
Apache::Request...MISSING
CORE missing dependencies:
Encode >= 2.13...MISSING
Encode version 2.13 required--this is only
version 2.12
However, the production centos is not updgraded and it is
working. I
don't get any errors in the error log. Could anyone help
us to
find what
the problem could be?
thanks much:)
perl -MCPAN -e "install Encode"
Red Hat / CentOS updates nearly always screw up something with
the "Encode" that RT expects. The RH or CentOS one lacks
mime_name
somewhere.
