I am very new to RT, We are running on RT 4.0.5 I have OpenNMS setup to notify RT using the RT notification module in OpenNMS. It is working great. All of my OpenNMS notifications are created in a single queue called NMS. I want to be able to redirect those tickets to different queues based on the subject line.
I have no Idea what I am doing. Could someone help me with some sample code and how to implement it in RT4? Say for instance I receive a ticket from OpenNMS with the subject line that contains the words "Paper Jam" I want this to go to my queue called "Printer/Copier/Scannner" How would I set this up in RT 4 Here is an example of a ticket that came from OpenNMS. Content-Type: text/plain Content-Disposition: inline Content-Transfer-Encoding: binary MIME-Version: 1.0 X-Mailer: MIME-tools 5.502 (Entity 5.502) From: [email protected] Subject: Paper Jam Content-Length: 56 There is Paper jamed in the copier/printer: Copy Rm 6030 Van Howell System Administrator Lubbock Christian University
