On Thu, Mar 22, 2012 at 08:58:57PM +0000, Howell, Van wrote: > I am very new to RT, We are running on RT 4.0.5 > I have OpenNMS setup to notify RT using the RT notification module in > OpenNMS. It is working > great. > All of my OpenNMS notifications are created in a single queue called NMS. > I want to be able to redirect those tickets to different queues based on > the subject line. > > I have no Idea what I am doing. > > Could someone help me with some sample code and how to implement it in RT4? > > Say for instance I receive a ticket from OpenNMS with the subject line > that contains the words > "Paper Jam" > > I want this to go to my queue called "Printer/Copier/Scannner"
I'd probably use http://search.cpan.org/~falcone/RT-Action-MoveQueueBySubject-0.01/ -kevin
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