1. We are running a single RT 4(4.0.4) server on a Dell 760 Optiplex PC
running RHEL 6.2 64-bit
2. We're using the RT-Authen-External-Auth version 0.10_01
3. We're using tls with a Windows 2008 R2 Active Directory server and also
https with the clients. The RT server is using a DOD certificate which has a
common root CA with the Windows server.
The ldap bind user name and password has been verified.
4. Everything was working fine with our old Windows 2003 server until they
replaced it with a Windows 2008 R2 Army Gold Master (AGM) server. An AGM
version of an
operating system is very strictly configured in terms of security. From
that point on no one could log into the RT Server. In the httpd logs the
following error is displayed:
[Mon Mar 19 12:01:32 2012] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind: LDAP_LOCAL_ERROR
82
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:492)
5. If tls is not used then the login process is successful. However
authentication traffic is in the clear. There is an apparent TLS
incompatibility between the two machines but I'm not sure what it is.
6. HTTPS still continues to work between RT server and client machines but tls
is still a problem.
Any help would be appreciated.
