May be can resolve it, if i can to put all the users Outgoing Mail option to "Default YES", now are "Default (no)". (on the Settings / Options / Mail zone of users settings).
But i don´t know where i have to change it. El 30 de marzo de 2012 11:03, Juanjo <[email protected]> escribió: > Hi. > > I supose the migration pass all the configuration. But when done, the > users can´t open tickets via email or reply to its via email. Neither a web > user can reply a ticket with a succesfull email sent. > > I have a lot of errors of "No recipients Found" and a rt-mailgate --debug > get errors give me "gateway not ok - Could not load a valid user" > > I check my RTAddressRegexp and seems ok. > > Only when i get permission to one user to open tickets, reply tickets and > check the option in his preferences for mail to outgoing mail yes start to > work. > > I think there are some "lost" data in the migration, becasuse with the > same data in the OLD system i can send emails or open tickets without > problems. > > Thanks. > Kindest regards. > > El 30 de marzo de 2012 03:02, Thomas Sibley <[email protected]>escribió: > > On 03/29/2012 08:58 PM, Juanjo wrote: >> > In my RT migration (3.6.5 to 4.0.5) i lost some users rights. >> > >> > The users can´t create new tickets or reply to its. >> >> A standard RT migration will preserve all rights. Can you expand on >> what you mean by "lost"? >> > > > > -- > Un saludo. > Juanjo Corral > -- Un saludo. Juanjo Corral
