On Fri, Mar 30, 2012 at 04:27:30PM +0200, Juanjo wrote: > May be can resolve it, if i can to put all the users Outgoing Mail option > to "Default YES", > now are "Default (no)". (on the Settings / Options / Mail zone of users > settings).
That's the NotifyActor config, and has nothing to do with granting permission for incoming mail (which is your Could not load a valid user error). It might help with your No recipients Found error, but you should read the docs about it in RT_Config.pm before makign any global changes to it in RT_SiteConfig.pm -kevin > But i don*t know where i have to change it. > > El 30 de marzo de 2012 11:03, Juanjo <[1][email protected]> escribi*: > > Hi. > > I supose the migration pass all the configuration. But when done, the > users can*t open > tickets via email or reply to its via email. Neither a web user can > reply a ticket with a > succesfull email sent. > > I have a lot of errors of "No recipients Found" and a rt-mailgate > --debug get errors give me > "gateway not ok - Could not load a valid user" > > I check my RTAddressRegexp and seems ok. > > Only when i get permission to one user to open tickets, reply tickets > and check the option > in his preferences for mail to outgoing mail yes start to work. > > I think there are some "lost" data in the migration, becasuse with the > same data in the OLD > system i can send emails or open tickets without problems. > > Thanks. > Kindest regards. > > El 30 de marzo de 2012 03:02, Thomas Sibley <[2][email protected]> > escribi*: > > On 03/29/2012 08:58 PM, Juanjo wrote: > > In my RT migration (3.6.5 to 4.0.5) i lost some users rights. > > > > The users can*t create new tickets or reply to its. > > A standard RT migration will preserve all rights. Can you expand on > what you mean by "lost"?
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